(Only walk-in and call-in deliveries from customers or third parties)
We offer the following solutions to ensure our customers receive the best possible service. Don’t hesitate to contact us at the restaurant if you have questions regarding the Return & Refund Policy. Feel free to contact the restaurant directly or your third-party delivery service to receive an immediate response. The preparation of your order can begin immediately following the confirmation of your order. If the restaurant confirms your order, you must keep it.
Errors associated with food orders
It is our sincerest apologies if you receive food that is different from the receipt. Immediately after noticing an error in your order, don’t hesitate to contact your third-party delivery company or us. If the correct food item is available, you may pick it up.
* In the case of credit card payments, you will receive a refund of the amount associated with the error and a charge for the new item’s price shortly after that.
* You are responsible for paying the difference in the balance if the new food exceeds the value of the food you received in error if you are paying with cash. Similarly, will credit the difference between the balance and the item received in error to the new item if it is less than the food delivered in error. We might give you a store credit sometimes.
We’ll give your order priority if you come to pick it up. It’s always best to return the food order in the original container(s).
Item(s) on the food order needs to be completed.
We will make the difference if you still need to receive the food listed on your receipt. Whenever you notice that food items still need to be received in your order, please contact us or your third-party delivery service. We will refund the amount to a credit card or credit your account for the missed food if you cancel before it is prepared without any questions. There will be no cash refunds.
We can provide free courtesy items, such as disposable silverware, chopsticks, etc., when requested. In the unlikely event that we mistakenly omit a free courtesy item, you are welcome to notify us so that our staff can address the issue; however, we cannot offer discounts, refunds or store credits.
Having dissatisfaction with food
Using only the finest and freshest ingredients, we prepare our food fresh to order. Each dish we prepare is prepared with great care and pride. If the food ordered needs to be corrected, omitted, or otherwise unsatisfactory, refunds and replacement food is available upon request. If guests like the food they are served, they are usually not entitled to a refund.
Indications of spice level
We offer four different spice levels (Mild, Medium, Hot, and Thai Hot), but spice levels may vary from individual to individual. We usually recommend that you select a lower spice level out of caution since you can add spice, but you cannot remove it! If you would like a preference for a different level of spice, we cannot offer discounts or refunds, but please let us know if you would like a side of ground chilli, chilli sauce, or Sriracha added. It is important to note that extra sides of ground chilli, chilli sauce or Sriracha are available for an additional fee of $0.50 & up.
Order cancellation
Unfortunately, we cannot cancel your order, refund your payment or provide you with a store credit if you change your mind after the order has been prepared or if you order the wrong item. Non-food items and beverages cannot be refunded or credited.
Delivery Partner Cancelled Order
If your delivery partner cannot locate or contact you, they may have to cancel the delivery. Keep your telephone near you when you are expecting the food to arrive when they arrive at the delivery address. When they arrive at your delivery address, they will contact you. You might not be eligible for a refund if your delivery partner made a reasonable attempt to contact you after arriving at your requested location.
Complimentary food and beverages
Despite our best efforts, we are still waiting to refund complimentary food or credit it for cash.
Due to its status as a private business, the restaurant is entitled to deny or refuse service to any customer. Consequently, if a customer abuses any of the Return & Refund Policy, we will be unable to conduct future business with that customer to continue providing you and our other wonderful and frequent customers with excellent quality food and service.
We strive to preserve the high quality of the food by preparing and packaging our pick-up items properly.
Please keep in mind that some items may vary slightly in temperature, sauce, and consistency once they have been packaged.
We can’t give a discount, refund, or store credit if more than 25% of the food is eaten or removed. We can’t verify the origin or issue of food discarded, repackaged, or tampered with, so we can’t give you a discount, refund, or store credit. Additionally, we won’t prepare a third-order replacement in any situation. We’ll make a second food order.